OUTDO Exchange and Return policy
International Exchange and Return Policy
Exchange and Returns Period
· Equipment and gear Products: Returns and exchanges are possible within 7 days from the date of receipt. However, returns and exchanges may be restricted if the product has been opened or shows signs of use.
Exchange and Returns Procedures
1. Customer Service Center Inquiry : If you would like to return or exchange an item, please fill out the return/exchange application form below and send it to the email address below.
[ Exchange / Return Application Form ]
Please include the following information in your application form.
- Order Number
- Product Name & Quantity
- Reasons for Exchange and Return
- rderer’s name, contact information, and address
E-mail : outdothebest@gmial.com
2. Exchange / Return Approval : After requesting a exchange or return, please do not return the product until OUTDO approves it. After approval, the customer will be provided with instructions on how to return the product.
3. Product Retrieval : Once a exchange or return is approved, the product will be collected through a designated courier company.
4. Processing a exchange or return : nce the returned product is confirmed, we will process a refund or exchange.
[ Exchange ]
Exchanges are possible for the same product, but additional charges may apply when exchanging for a different product.
[ Refund ]
We will refund the amount you paid to you.
CAUTION
· Shipping Cost Burden : In case of returns due to simple change of mind, the customer must pay the round-trip shipping cost.
· Product Condition : If the product shows signs of use, is not in original condition, or is missing parts, you may be eligible for a partial refund. The product must be returned in unused condition, in its original packaging, and with all components.
· Other : Returns and exchanges may be restricted depending on the product. Please contact the customer center for details.
If you have any questions or need assistance, please contact our customer support team at outdothebest@gmail.com
