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OUTDO Shipping policy

International Shipping Policy

  Order Processing  

· Orders are processed within 1-3 business days unless otherwise specified.


· For preorders, processing begins once the item is in stock. Estimated arrival dates for preorder items are provided but may be subject to change.

  Shipping Methods & Delivery Times  

· We offer standard and expedited shipping options. Delivery times vary based on your location and selected shipping method. 


· For bulk or oversized items, delivery may require additional coordination. Our team will contact you to confirm arrangements.

  Shipping Costs  

· Shipping costs are calculated based on the weight, dimensions, and destination of your order. 


· International orders may be subject to customs duties, taxes, or other fees determined by the destination country. Customers are responsible for any such charges.

  Undeliverable Packages  

· If an order is returned to us due to an incorrect address or failed delivery attempts, customers will be responsible for reshipping costs.

  Damaged or Lost Shipments  

· If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with photos and details. We will work with the courier to resolve the issue.

If you have any questions or need assistance, please contact our customer support team at outdothebest@gmail.com

Information on overseas shipping of equipment

International shipping of equipment products (plates, dumbbells, kettlebells, etc.) requires an individual quote depending on the order quantity and shipping area.

  Overseas shipping procedures for equipment  

1. Inquiry for Quotation : If you would like to have your equipment shipped overseas, please contact us by email with the information below.


     - Products and quantities you wish to order

     - Desired shipping country and region

     - Any other requests (e.g. use of a specific shipping carrier, etc.)


E-mail : outdothebest@gmail.com

2. Shipping Cost and Schedule Information : After confirming the individual quote, we will inform you of the estimated shipping cost and required period.


3. Payment and Shipping : Once the quotation is confirmed and payment is completed, we will prepare and ship the product.

Domestic Shipping Policy (Republic of Korea)

  Basic Shipping Information  

· Orders for clothing, protective gear, accessories, etc. will be shipped the same day if payment is made before 2:00 PM.


· Heavy equipment (barbells, plates, dumbbells, etc.) will be shipped the same day for orders placed before 12:00 PM on weekdays, and can be received within 1-3 days.


· For products that take longer than the standard delivery period or are out of stock, we will contact you individually.

  - When the product is large or unusual in size, such as a device.


· For details on the delivery schedule after shipment is completed through the courier company, please check the invoice and contact the courier in your jurisdiction. 

  - Delivery to islands and mountainous areas.

  Freight delivery information  

· Due to the nature of cargo delivery, the principle is to pick up on the 1st floor. If you wish to receive in front of the branch, you must coordinate directly with the assigned delivery driver by phone.


Office
7, Uncheon-ro 32beon-gil, Seo-gu, Gwangju, Republic of Korea
+82 (0)10-2211-8405 (Mon-Fri 10:00-17:00)
outdothebest@gmail.com

Account info

Hana Bank, 709-910017-23104 ㅣ Account name STB Familia INC.

Information
STB Familia INC.

Owner : Seeing hyeon, Jang

Business number : 270-81-03380 ( Republic o Korea )

[ View More ]

Mail order sales registration number


2024-Seo-gu, Gwangju-0767

7, Uncheon-ro 32beon-gil, Seo-gu, Gwangju, Republic of Korea

© by outdo Rights Reserved.


OUTDO Shipping Policy

International Shipping Policy

  Order Processing  

· Orders are processed within 1-3 business days unless otherwise specified.


· For preorders, processing begins once the item is in stock. Estimated arrival dates for preorder items are provided but may be subject to change.

  Shipping Methods & Delivery Times  

· We offer standard and expedited shipping options. Delivery times vary based on your location and selected shipping method.


· For bulk or oversized items, delivery may require additional coordination. Our team will contact you to confirm arrangements.

  Shipping Costs  

· Shipping costs are calculated based on the weight, dimensions, and destination of your order.


· International orders may be subject to customs duties, taxes, or other fees determined by the destination country. Customers are responsible for any such charges.

  Undeliverable Packages  

· If an order is returned to us due to an incorrect address or failed delivery attempts, customers will be responsible for reshipping costs.

  Damaged or Lost Shipments  

· If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with photos and details. We will work with the courier to resolve the issue.

If you have any questions or need assistance, please contact our customer support team at outdothebest@gmail.com

Information on overseas shipping of equipment

International shipping of equipment products (plates, dumbbells, kettlebells, etc.) requires an individual quote depending on the order quantity and shipping area.

  Overseas shipping procedures  

  for equipment  

1. Inquiry for Quotation : If you would like to have your equipment shipped overseas, please contact us by email with the information below.

- Products and quantities you wish to order

- Desired shipping country and region

- Any other requests (e.g. use of a specific shipping carrier, etc.)


E-mail : outdothebest@gnail.com

2. Shipping Cost and Schedule Information : After confirming the individual quote, we will inform you of the estimated shipping cost and required period.


3. Payment and Shipping : Once the quotation is confirmed and payment is completed, we will prepare and ship the product.

Domestic Shipping Policy (Republic of Korea)

  Basic Shipping Information  

· Orders for clothing, protective gear, accessories, etc. will be shipped the same day if payment is made before 2:00 PM.


· Heavy equipment (barbells, plates, dumbbells, etc.) will be shipped the same day for orders placed before 12:00 PM on weekdays, and can be received within 1-3 days.


· For products that take longer than the standard delivery period or are out of stock, we will contact you individually.

  - When the product is large or unusual in size, such as a device.


· For details on the delivery schedule after shipment is completed through the courier company, please check the invoice and contact the courier in your jurisdiction.

  - Delivery to islands and mountainous areas.

  Freight delivery information  

· Due to the nature of cargo delivery, the principle is to pick up on the 1st floor. If you wish to receive in front of the branch, you must coordinate directly with the assigned delivery driver by phone.

If you have any questions or need assistance, please contact our customer support team at outdothebest@gmail.com

Office

7,Uncheon-ro 32beon-gil, Seo-gu, Gwangju,

Republic of Korea

+ 82 (0)10-2211-8405 (Mon-Fri 10:00-17:00)

outdothebest@gmail.com


Account info

Hana Bank, 709-910017-23104

Account name 

STB Familia INC.

Information

STB Familia INC.

Owner : Seung hyeon, Jang

Business number : 

270-81-03380 ( Republic of Korea )

[ View More ]


Mail order sales registration number

2024-Seo-gu, Gwangju-0767

7, Uncheon-ro 32beon-gil, Seo-gu, Gwangju, Republic of Korea

@ by outdo Rights Reserved.


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